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    Rights of Patrons...

    The Rights of Patrons Whose Library Privileges Have Been Suspended in the Enforcement of the Policy on Patron Guidelines


    The Board of Trustees of the Cleveland Public Library delegates to the Director and other administrators of Cleveland Public Library the authority to enforce the Policy on Patron Guidelines, including the authority to suspend the library privileges of patrons who violate the Guidelines.

    Patrons have the right to request an administrative review of a suspension order that exceeds one day.

    Requests may be made by telephone or in person. Telephone requests should be directed as follows:

    • Suspension from the Main Library, including Public Administration Library at City Hall: 216-623-2878
    • Suspension from a Branch Library, Mobile Unit, or the Ohio Library for the Blind & Physically Disabled: 216-623-2822

    A request made in person must be made during normal business hours at the Main Library Security Desk in the Louis Stokes Wing at the corner of Superior Avenue and East 6th Street, Cleveland, OH 44114. Normal business hours are Monday-Friday, 9:00AM-5:00PM. Security Staff will notify the appropriate administrator. The administrator will hear the request and respond to the patron within three working days.

    Patrons have the right to request an administrative review of their case if they believe they are being unfairly targeted by a particular library manager or security officer.

    Requests must be made in writing and directed as follows:

    • For Main Library, including Public Administration Library at City Hall: Cleveland Public Library, Main Library Administrator, 325 Superior Ave, Cleveland, OH 44114.
    • For Branch Libraries, Mobile Unit, or the Ohio Library for the Blind & Physically Disabled: Cleveland Public Library, Branches & Outreach Services Administrator, 325 Superior Ave, Cleveland, OH 44114.

    The request for review must include an address at which the administrator may correspond with the individual making the request. The administrator will review the case and respond to the patron in writing within 30 days of the receipt of the request.

    Patrons have the right to request Board review of a suspension order that exceeds seven days.

    Requests must be made in writing and received at the following address within 30 days of the suspension order date:

    Cleveland Public Library Board of Trustees
    Community Services Committee
    325 Superior Avenue
    Cleveland, OH 44114

    The request for review must include an address at which Board trustees may correspond with the individual making the appeal. The Community Services Committee will review timely filed requests for review and make a recommendation to the Director who will respond in writing within 30 days of the receipt of the appeal.

    Patrons have the right to request Board review of their case if they are if they believe they are being unfairly targeted with multiple one-day suspensions, or consecutive suspensions because of managerial abuse of discretion, unevenly applied enforcement, or unreasonable managerial response.

    Requests must be made in writing and received at the following address within 30 days of the suspension order date:

    Cleveland Public Library Board of Trustees
    Community Services Committee
    325 Superior Avenue
    Cleveland, OH 44114

    The request for review must include an address at which Board trustees may correspond with the individual making the appeal. The Community Services Committee will review timely filed requests for review and make a recommendation to the Director who will respond in writing within 30 days of the receipt of the appeal.